Privacy Policy

Britannia House Dental Surgery

Last Updated: 10th December 2025

1. Introduction and General Information

Britannia House Dental Surgery (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us, in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

Practice Name: Britannia House Dental Surgery
Address: Britannia House, 2b, New St, Newport, TF10 7AX
Website: [https://www.britanniahousedental.co.uk]
Contact Email: info@18.175.138.41

Data Controller: Britannia House Dental Surgery is the Data Controller responsible for processing your personal data.

2. The Personal Data We Collect

We collect and process various types of information from you in the following ways:

Source/Method	Categories of Data Collected	Purpose of Processing	Lawful Basis (GDPR)
Website Sign-up Form	Contact Data: Name, Email Address, Telephone Number.	To respond to your query, book an appointment, or provide information about our services.	Legitimate Interests (responding to your direct requests) or Consent (if opting into marketing).
Email Communication	Contact Data: Email Address, Name (if provided), and content of your query.	To correspond with you and answer specific questions.	Legitimate Interests (responding to your direct requests).
Google Analytics	Usage Data: IP address, geographic location, browser type, referral source, length of visit, and website navigation paths.	To analyse website traffic and improve user experience and the effectiveness of our site.	Legitimate Interests (monitoring and improving our website and services).
Google Ads	Usage Data: Data gathered through tracking pixels/cookies related to your interaction with our advertisements.	To measure the effectiveness of our advertising campaigns and improve targeting.	Consent (via website cookie banner).

3. How We Use and Share Your Personal Data

We use your personal data for the following purposes:

Communication: To send you confirmation emails related to your form submission and respond to your queries.
Service Provision: To prepare for and provide dental services to you (once you become a patient).
Marketing (with Consent): To send you updates, offers, and news about our services, only where you have explicitly consented to receive this information.
Website Improvement: To monitor the use of our website and improve its functionality and content based on user behaviour.

We do not sell your personal data to third parties. We may share your data with:

Service Providers: Third-party providers (like Google for Analytics/Ads) who perform services on our behalf and are bound by strict contractual obligations to keep your data confidential.
Legal/Regulatory: If required by law, regulation, or a court order (e.g., sharing data with the NHS or dental regulators).

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes:

Encrypted communications (for email and website sign-ups).
Restricted access to personal data for staff who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

Contact/Query Data: Retained for a reasonable period (e.g., 6-12 months) after your query is resolved, unless you become a patient, in which case it is incorporated into your patient record.
Patient Records: Retained in accordance with NHS and regulatory requirements (which is generally up to 11 years after treatment is completed or indefinitely for children).

6. International Data Transfers

As we use Google Analytics and Google Ads, your data may be transferred outside the UK to Google’s servers in the United States. We ensure your data is protected by relying on the appropriate safeguards put in place by Google, such as standard contractual clauses and other mechanisms designed to provide an equivalent level of protection as is required under UK law.

7. Your Legal Rights (UK GDPR)

Under the GDPR, you have the following rights concerning your personal data:

The Right to Be Informed: To be informed about how your data is used (which this policy fulfils).
The Right of Access: To request a copy of the personal data we hold about you.
The Right to Rectification: To have any inaccurate data corrected.
The Right to Erasure (‘Right to be Forgotten’): To request that we delete your personal data (in certain circumstances).
The Right to Restrict Processing: To request that we temporarily suspend the processing of your personal data.
The Right to Data Portability: To request that we transfer your personal data to another controller.
The Right to Object: To object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at info@18.175.138.41.

8. The Right to Lodge a Complaint

If you are unhappy with any aspect of how we use your personal data, you have the right to complain to the UK’s supervisory authority for data protection, the Information Commissioner’s Office (ICO).

ICO Website: [https://www.ico.org.uk]

David Monk

Excellent as usual

Carol Jones

Exceptional treatment with Kwaku. Definitely recommend

Angela Boulds

Dentist very quick in her examination of my teeth even though I was I new patient. She didn’t say anything about my broken tooth just wanted to sell me veneers and mouth guard. Other staff really lovely I have booked for 6 months but with another dentist

Jake Cooke

Using my partners Google account as I do not have an account. I am really upset and frustrated and disappointed with the service from this dentist, firstly Iv had 3 temp fillings in the space of 3 months, I made an 45 min appointment for a permanent filling ( this was all due to a cracked tooth) they cancelled my appointment and gave me a 15 minute check up appointment and performed a X ray and basically said he’s not qualified to do what I need doing and need to see another dentist there, also told me different things on multiple appointments and now my cracked tooth is worse which is now apparently a wisdom tooth ( never mentioned this before) , it went from needing a small temp filling with no pain and to now extraction or root canal??? And in tremendous pain, Probably due to being left so long by them and multiple failed temp fillings. Dentist also said In my last appointment with a lovely young dental nurse that I could be sedated due to my anexity and previous trauma with tooth extraction and infections and due to my panic, the injections don’t work, as my adrenaline is so high and I suffered a awful infection which spread down to my neck and had my cheek cut open, he said yes they can to do that, to then be told today that they cannot do that and won’t do that and referral would mean a 6 month wait, told this by a very moody unsympathetic dental nurse. He also told me I needed a mouth guard due to my jaw grinding but yet last time told me that it was cheaper to get private then on the nhs, and now today he said he can get me one free on nhs but however he can’t do that, another dentist will have. My mouth is now in a right state, teeth are worse, need more appointments, I can’t eat, I can’t drink. AVOID this DENTIST at all costs. dentist Mohammed

Sue Brannan

First time and such lovely service. Shall return for my 6 monthly

jemesis1

I was signed up as a new patient very efficiently and my first appointment was just a few days after my initial enquiry. My dentist explained everything clearly and had a friendly professional manner.

mark langford

Had toothache, phoned and got an appointment the same day. Treatment for it the following day. Excellent service. And pretty much pain free. I highly recommend.

Gaynor Bucknall

Never have to wait very long clean and tidy pleasant staff and dentists make you feel comfortable always check in with you several times to remind you of your appointments and be sure you can make it very pleased

Colin Westbrook

Very friendly and efficient cannot speak highly enough of them, excellent 👍

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